Rogers offers credit to customers after Monday wireless outage

Rogers customers across Canada were unable to access the internet, send and receive texts, or make or answer phone calls for several hours on Monday.

The company says that software updates by the company Ericsson, which is partnered with Rogers, caused the mass outage. They further promised that they would investigate the outage and work on ensuring such an incident does not happen again.

The outage frustrated users who rely on their internet and phone services to conduct their work, especially as many Canadians remain at home due to the coronavirus pandemic.

According to Rogers, the company will be automatically crediting all customers the equivalent of time lost on Monday. No actions is required on the part of customers.