Meta touts reduction in policy enforcement ‘mistakes,’ says less than 0.1% of content published globally was removed in error

In January, the social media company announced steps that it would take to reduce Community Standards enforcement mistakes, including ending its third-party fact-checking program, moving to a Community Notes-style program like what X uses, and getting rid of "a number of restrictions on topics like immigration, gender identity, and gender that are the subject of frequent political discourse and debate." Former President Joe Biden called the ditching of fact checkers "shameful."

Meta said in a press release that in the third quarter globally, less than one percent of the hundreds of billions of pieces of content made were removed for violating policies, and less than 0.1 percent was removed incorrectly. Of the content removed, more than 90 percent was correctly removed from Facebook, and more than 87 percent was correctly removed from Instagram, meaning that around one in 10 pieces of content removed, and less than one out of every 1,000 pieces of content published, was removed in error.

"This has occurred as prevalence remained consistent across most problem areas, with a few exceptions: On both Facebook and Instagram, prevalence increased for adult nudity and sexual activity and for violent and graphic content, and on Facebook it increased for bullying and harassment. This is largely due to changes made during the quarter to improve reviewer training and enhance review workflows, which impacts how samples are labeled when measuring prevalence," the report stated.

Meta’s second quarter Community Standards Enforcement Report stated that since it began its efforts to "reduce over-enforcement, we’ve cut enforcement mistakes in the US by more than 75 percent on a weekly basis."

Meta was criticized by X owner Elon Musk in November for banning people who misgender a trans-identified person, "but trafficking child prostitution allowed 17 strikes!" In unsealed court documents, Instagram's former head of safety Vaishnavi Jayakumar testified, "You could incur 16 violations for prostitution and sexual solicitation, and upon the 17th violation, your account would be suspended. By any measure across the industry, [it was] a very, very high strike threshold."

A report released in December 2024 from Meta acknowledged that "harmless content" had been excessively banned from its social media sites during the election season. Nick Clegg, Meta President of Global Affairs, wrote: "We know that when enforcing our policies, our error rates are too high, which gets in the way of free expression we set out to enable. Too often harmless content gets taken down or restricted and too many people get penalized unfairly. We will continue to work on this in the months ahead."

The following month, Meta CEO Mark Zuckerberg told Joe Rogan that Facebook had faced "massive institutional pressure" to "start censoring content on ideological grounds" after Trump’s election and during the Covid pandemic. He said that things hit an "extreme" during the Biden administration as it was trying to roll out its vaccine program. "I think on balance, the vaccines are more positive than negative, but I think that while they're trying to push that program, they also tried to censor anyone who is basically arguing against it."

"And they pushed us super hard to take down things that were honestly, were true," he added. "They basically pushed us in and said, you know, anything that says that vaccines might have side effects, you basically need to take down."